Our concierge team is here for you
You don’t expect to need aged care, but when your family does, we’ll guide you through the steps
Are you struggling to find all the aged care information you need, or are you unsure of where to get help?
Our customer concierge team is here for you.
To guide and support you on your aged care journey, our professional concierge team is here to assist you every step of the way.
Our friendly team is here to help make the transition to residential care process easy, seamless, and efficient.
Based in Australia, our customer concierge team is available Mon-Fri 9am-5pm (excluding public holidays) and can assist you with the following:
Talk about your personal situation in relation to your care home needs and understand the process of transitioning into residential aged care.
Understand care home options and the differences between permanent and respite short-term care.
Discover if you're eligible for government assistance for residential aged care costs and suggest some next steps for you to consider.
Understand the costs of living in a care home and payment options in relation to your care home needs, based on the information you share with us.
Learn about our 58 care homes across Australia, the currently available rooms and the specialised care and support that these care homes can offer.
Find a Bupa care home that suits your needs and situation. Help navigate you through the process of applying for one of our care homes.
Call us
Call us if you have a question about aged care services you urgently need answered.
Enquire now
Submit an enquiry, and a friendly concierge team member will respond to you as soon as possible.
Book a tour
Book a tour at your preferred care home, meet the team and ask questions.
Book a tour online. Choose between 58 care homes across Australia
Visiting some aged care homes is a key step in your decision-making process. It's an opportunity to meet our staff, ask any questions you may have, and form an impression.
You can inspect the available rooms, explore the common areas, and see if the care home can meet your needs.
To make this process easier for you, we have recently launched online booking so it will only take you a few clicks to book or reschedule a tour at your preferred Bupa Aged Care home.