Getting started with residential aged care

Where to start

Aged care can seem complicated and we want to make it as easy as possible to make the right decisions for you or someone you love. Our range of guides and ‘Aged care made simple’ video can assist in answering some of the questions you may have when considering if aged care home is right for you or your loved one.

Once you have decided aged care is the right option, there are five main steps you’ll need to undertake

  1. Organise an aged care assessment
  2. Organise a financial assessment
  3. Find the right care home
  4. Arrange your finances
  5. Sign a resident agreement

Step 1 - Arrange an aged care assessment


Step 2 – Complete a Centrelink Financial assessment form

This form can be obtained through Centrelink or from one of our Bupa homes. It is advisable to complete the form and return it to Centrelink. Once Centrelink has reviewed the form, they will then send you an income and assets assessment letter. This letter details any costs you may need to contribute to your care and accommodation and should be provided to your preferred care home. It could take up to six weeks before you receive the letter.
Find right care home

Step 3 - Find the right aged care home

Once you have finalised your ACAT/ACAS assessment with the My Aged Care team, you will be ready to start arranging tours around aged care homes to find the right one for you or your loved one.

You can get information about aged care homes in your area from the My Aged Care website or find out where your nearest Bupa care home is via our care home search. Once you’ve compiled a shortlist of homes, it’s a good idea to visit as many of them as possible as although homes may offer similar services, they are all unique. Visiting them in person is always best to see for yourself the accommodation and services on offer.

Step 4 – Arranging your finances

Resident Agreement

Step 5 - Resident Agreement

Once you have decided which care home is right for you the home will provide you with a Resident Agreement which needs to be completed and signed before you move in. This agreement is a legal document between you and the home and includes details about the services provided, fees being charged and your rights and responsibilities.

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