At Bupa Aged Care, we take every opportunity to improve the services we provide in our homes. Your suggestions, ideas or feedback are important and we encourage you to share them with us.
If you have any issues or queries about the care and service provided to your relative or friend, please tell us.
Our staff are here to listen to you and are committed to ensuring your feedback is dealt with quickly. At Bupa Aged Care we are continually improving our care and your feedback is critical to that process.
What to do if you have a complaint
Contact the General Manager of the care home as they are best placed to deal with your issue quickly and efficiently. The General Manager will investigate and provide ongoing feedback until the matter is resolved.
If the General Manager is unavailable, please talk to a member of staff who will be available to assist you.
If we are unable to resolve your concerns at the care home or you are unhappy with the outcome, please contact a member of Bupa Aged Care’s Clinical Service Improvement Team via our feedback form below.