Bupa Aged Care

Volunteering and making a positive impact

We are delighted to share a story about one of our much-loved volunteers, Robert, and his ongoing contributions to the aged care community.

Robert’s journey began in Brisbane, volunteering for different charities at various events such as the Gold Coast marathon, Prince Charles Hospital Foundation, Starlight Foundation, Cancer Council, and others.

During this time, Robert was still working so he was only able to volunteer on weekends, however, when he retired in 2019, he knew he wanted to spend more of his time making a positive impact and volunteering as much as he could.

In 2021, when Robert and his wife moved to Melbourne, they started looking at different volunteer opportunities and where they could really make a difference. The pair looked through Seek Volunteer websites and noticed an advertisement seeking Italian speaking volunteers for the Australian Multicultural Communities Services for a role to visit aged care residents. Since finding that role, Robert now visits three aged care homes per week.

Robert was a Bupa Aged Care Awards Volunteer Finalist 2023 and has been volunteering with Bupa since 2021.

Volunteering and making a positive impact

My favourite part about volunteering at Bupa Coburg is meeting and getting to know the residents. Listening to their stories and sharing their experiences with me is so special. Also, working with the friendly, supportive staff and being amazed at their dedication and care for their residents.” Robert told us.

When Robert comes to visit Bupa Coburg, he enjoys sitting and chatting with residents.

For many of the residents, English is becoming more difficult as they get older, and are more comfortable reverting back to speaking Italian. “I am happy to just sit, listen and learn about their life experiences”, says Robert.

When asked what his advice for someone who is looking to start volunteering, Robert said, “Just do it! Take the plunge, even if it’s only a few hours per week. The heartfelt gratitude from the people you help is both humbling, heart-warming and very rewarding. Giving back to the community is something that people of all ages should be encouraged to do and it’s something that all the family can get involved with, so please volunteer.”

Robert also said that knowing, in a small way, that he is making a difference in someone else’s life is the most rewarding part of volunteering.

A big thank you to Robert for his compassion, kindness, and dedication to volunteering.

We know without a doubt that Robert's visits are a huge highlight for many residents and his understanding of the Italian language, helps our Italian residents feel seen and heard.