The heart of Bupa Bellarine Lakes: meet the people who make it feel like home
Every aged care home has its own heartbeat — and at Bupa Bellarine Lakes, that rhythm comes from the people who work, live, and connect here every day. From a freshly folded towel to a favourite meal, it’s often the little things that make the biggest difference.
In this blog, we’re pulling back the curtain to share the stories of some of the team members and residents who help make our community feel like home.
Meet Kerryn, our General Manager, and Lucy, a resident at Bupa Bellarine Lakes
At Bellarine Lakes, friendship comes in many forms — like the bond between team member Kerryn and resident Lucy.
"She’s always got a smile and loves a cuddle," Kerryn says. "We sit together, sip coffee, and share little laughs while people-watching. It’s the kind of friendship that feels effortless — and full of heart."
Meet Jemma, Nurse at Bupa Bellarine Lakes
Inspired by her dad, Jemma became a nurse – and now she’s part of the heartbeat of Bupa Bellarine Lakes. "What’s more rewarding is the relationships," she says.
"I get to know people’s stories, their histories. I’ve been there for residents in their final days – and I’ll never forget that. This community supports me too – there’s always someone to lean on."
Meet Sam, Receptionist at Bupa Bellarine Lakes
First impressions matter — and Sam is the warm smile that greets everyone at the front desk.
"Being the first face people see is a privilege," she says. "I get to build strong bonds with residents and their families. Every day brings something special — a warm hello, a happy moment, a chance to brighten someone’s day."
Meet Jacqui, Carer and Laundry Assistant at Bupa Bellarine Lakes
Jacqui might work behind the scenes, but her impact is felt in every fresh towel and folded sheet.
"There’s a rhythm to the work," she says. "But it’s the moments in between — the chats with residents, the stories shared — that really matter."
Meet Leo, Head Chef at Bupa Bellarine Lakes
Cooking for a community means more than just following a recipe — it’s about creating moments that matter.
"For many of our residents, mealtime is a highlight." says Head Chef Leo.
"I bring restaurant-level care to every plate. From chilli garlic prawns to baked salmon, I want our meals to taste amazing — and look beautiful too. That’s how we show respect, love, and pride in what we do."