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Personal best

PERSONAL BEST – THE WAY WE WORK…

“Recognising our passionate people for putting the resident at the centre of everything they do”

With more 50,000 commitments achieved by our employees, Personal Best has positively impacted thousands of lives. Its simple really – it’s caring for our residents “their way” and Bupa’s passionate people are making a huge difference to their lives every day.

Bupa Personal BestOur residents are at the centre of everything we do at Bupa. Personal Best is our way of working to ensure that our people are providing the very best care to our residents every day. The program is designed to empower and recognise commitment, innovation and creativity in our employees. They do the things which matter most to our residents, every day.

The impact of our employees’ commitments contributes directly to our residents’ quality of life. This is our way of working – putting the person at the centre of everything we do. This means valuing and knowing each person well. Also understanding their experience, anticipating their needs and supporting them to achieve what is meaningful and important to them. This takes empathy, imagination, skill and patience but makes the role of our employees exciting, creative and immensely rewarding.

Employees in our annual engagement survey strongly agreed that“Personal Best enables me to put the customer at the centre of everything that I do”. This was undertaken in 2009, 2010 and 2011, with an 80 percent employee feedback

Bupa Personal BestThe reward for our people is our ‘Legends’ awards where we celebrate their successes in improving the lives of our residents. In 2011, 500 employees were invited to evening galas that were held in Melbourne, Sydney, Brisbane and Adelaide. More than $80,000 worth of prizes were awarded!

Launched in 2009, Personal Best is an innovative and unique program in Australian aged care. It encourages and develops our employees to become a Bupa Legend and help our residents live longer, healthier, happier lives.

Find out about our 2013 Night of Legends awards